{"id":10042,"date":"2024-05-14T12:58:13","date_gmt":"2024-05-14T10:58:13","guid":{"rendered":"https:\/\/cliente.enmantenimiento.es\/how-we-work\/"},"modified":"2025-07-31T13:35:21","modified_gmt":"2025-07-31T11:35:21","slug":"how-we-work","status":"publish","type":"page","link":"https:\/\/cliente.enmantenimiento.es\/en\/how-we-work\/","title":{"rendered":"How we work"},"content":{"rendered":"\t\t
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Our understanding of Mystery Shopping. The most efficient method <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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El Cliente Indiscreto takes care of the entire set-up process. All you have to do is tell us what you want to achieve <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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01.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Defining your goals with Mystery Shopping.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We begin by answering questions like: What are your business objectives? <\/strong>What do you want to analyse?<\/strong> What do you think your strengths and weaknesses are?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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02.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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A questionnaire designed for each client.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We work on a personalised basis, adapting to each client and sector. Analysing the service of a hotel chain is not the same as analysing the service of a beauty clinic or a luxury car dealership. <\/p>

We identify your customer journey and transfer it to our questionnaire.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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03.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Selecting and training the most suitable shoppers.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We have an extensive and professional network of shoppers in Spain. More than 20,000 anonymous and qualified individuals, who are guided by our project managers. We cover a wide range of profiles and can evaluate sectors as diverse as the luxury industry, industrial vehicles, hospitality, etc. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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04.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Implement and follow up on the Mystery Shopper strategy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We plan visits and provide real-time follow-up, uploading the results to our customised platform. Our project managers are available to address any queries you may have. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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05.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Check the results on our exclusive platform.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Once data collection is complete, you will have access to it on our exclusive platform<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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06.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Results analysis.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We can provide you with a final report with analysis and interpretation of the results
to facilitate decision-making in your business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The ultimate goal of Mystery Shopping is to improve the quality of your service by
offering a memorable customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our understanding of Mystery Shopping. The most efficient method El Cliente Indiscreto takes care of the entire set-up process. All you have to do is tell us what you want to achieve 01. Defining your goals with Mystery Shopping. We begin by answering questions like: What are your business objectives? What do you want to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-10042","page","type-page","status-publish","hentry"],"yoast_head":"\nHow we work | Professional methodology The Indiscreet Client<\/title>\n<meta name=\"description\" content=\"The Indiscreet Client takes care of the entire startup process \u2713 You just have to tell us what you want to achieve.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How we work | Professional methodology The Indiscreet Client\" \/>\n<meta property=\"og:description\" content=\"The Indiscreet Client takes care of the entire startup process \u2713 You just have to tell 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