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Looking to improve your business?

Customer experience determines the success of your business.

El Cliente Indiscreto has been leading the way in Mystery Shopping since 1999.We have consolidated our national leadership by adapting to change, expanding our services and launching specific applications so that you can take your business’s Customer Experience to the next level.

Mystery Shopping.

The essential tool for understanding your customer’s experience at the “moment of truth”.

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Audit.

Comprehensive and systematic review processes help us conduct a 360º assessment of your business.

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Customer Experience.

Are your customers having memorable experiences with you?

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Analysing every interaction, we make the challenging simple.

What will you achieve with El Cliente Indiscreto?

We are the partner you are looking for. We carry out comprehensive studies that give us first-hand knowledge of the complete experience customers have when they come into contact with your brand.

Discover how we work

Of all customers who leave a company, 80% do so because of the how they are treated

We offer an impartial and detailed perspective of the customer experience in your business.

We detect operational problems, customer service issues and quality standard compliance problems, among others.

You will receive detailed reports enabling you to implement changes and improve day after day.

You will be able to compare the quality of your service with that of your competitors, standing out and offering superior quality.

Improve performance.

Now it's your turn!

Our clients recommend us.

These brands and companies place their trust in us.
Our clients
CLÍNICAS W Mónica Herraiz. Consulting Coordination
We are very satisfied with the service provided by El Cliente Indiscreto. Their evaluations are very concise and detailed, which helps us identify areas for improvement and focus on them.Furthermore, thanks to their reports, we can also assess our strengths and reinforce the processes that work well with patients.Not only are the evaluations useful, but the support from our contact at El Cliente Indiscreto has been excellent.
SANTOGALSilvia Montalbo. Quality Department
We used the Mystery Shopping service to find out and monitor whether the established brand and company processes were being followed.But we also asked the professionals working on the project to give us their personal perspective and tell us if they felt empathy, respect, that they were being listened to, etc. I think this is what set them apart from other providers.
OH MY CUT!HR Department
Working with El Cliente Indiscreto is always a great experience.No one knows us like they do, and they extend that knowledge to their entire team.They help us achieve our goals both nationally and internationally.
CAHSCONVERTERSLuis Oscar Carrión
Mystery shopping is essential for our company.Added to our own supervision checks, these regular visits complement our vision and allow us to check the service we provide to our customers.Employees are even more concerned about improving their service and are more alert.We are very satisfied with the outcome.
BMWCecilia Calvete. Commercial Channel Development Department
The professionalism of the entire ECI team stands out, as does their approachability.
KAWASAKI ESPAÑARamón Bosch. CEO
We have been working with El Cliente Indiscreto for several years now, and from the very beginning, the quality of their service has met and even exceeded our expectations.Their level of specialisation and involvement in each project they undertake, as well as their adherence to deadlines, are particularly noteworthy.
ALE-HOPSofía Gil. Customer Service Manager
Thanks to El Cliente Indiscreto, we have been able to assess our customer service in our stores and improve it.We value their friendliness, flexibility and understanding when faced with changes during the project.
PTW DIVISIONPedro J. Fernández. Market Analyst
El Cliente Indiscreto has been able to adapt to our needs without losing the objectivity and precision that this type of service requires.They have been a huge help in making us feel what our customers really perceive and helping us identify areas for improvement.
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We answer within 24 hours.

Let's boost your business!

Do not wait any longer to improve your business.

Our results speak for themselves.

Years in this market
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Shoppers in Spain
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