Hotels, Restaurants and Cafes
Do you want your hotel guests to have a memorable experience? Would you like your restaurant guests to return and recommend your service?
What do we analyse to improve your hotel?
Our Mystery Guest service offers a complete overview of your guests’ experience. From the booking (by phone or online) to the condition of the room, our evaluator will analyse every detail of the stay so that you know how your customers perceive your service.
Mystery Guest
- Responsiveness to problems and special requests.
- Online booking system.
- Professionalism and friendliness of staff.
- Cleanliness and condition of facilities.
- Welcome protocol at reception.
- Extra services offered.
- Room standards.
- Responsiveness to problems.
- Customer service protocol.
Improve the experience of your hotel guests/restaurant customers
What do we analyse to improve your restaurant?
If you have a restaurant, café or similar establishment, Mystery Dinner evaluates the entire service, from the reservation to the visit, analysing the professionalism of the staff, the quality of the food and the hygiene of the premises.
Mystery Dinner
- Special requests (food intolerances, etc.)
- Online booking system.
- Professionalism and friendliness of staff.
- Cleanliness and condition of facilities.
- Food condition upon serving.
- Waiting times.
- Friendliness and speed of telephone reservations.
- Food selection.
- Decoration and layout of the restaurant.
- Adherence to prices and promotions.
What are you waiting for?