What is a Benchmarking Study?

At El Cliente Indiscreto, we offer a comprehensive analysis of your competition: This study allows you to know your position relative to the competition. An evaluator visits both your establishment and those of your main competitors, acting in the same way at each company, and then decides which one they would choose and why.

Why does your company need Mystery Benchmarking?

This study measures and compares your company’s performance with that of your direct competitors or with industry standards. Our shoppers act as regular customers, evaluating service quality, product presentation, offers, quotes, cleanliness and other key aspects of the customer experience at different competing companies.

Benefits of Benchmarking for your business

1 | Identifies strengths and weaknesses compared to the competition.

2 | Improves customer experience and increases loyalty.

3 | Provides clear benchmarks and tangible metrics.

4 | Provides an impartial and objective assessment.

5 | Improves customer experience and increases loyalty.