Our understanding of Mystery Shopping. The most efficient method
El Cliente Indiscreto takes care of the entire set-up process. All you have to do is tell us what you want to achieve
01.
Defining your goals with Mystery Shopping.
We begin by answering questions like: What are your business objectives? What do you want to analyse? What do you think your strengths and weaknesses are?
02.
A questionnaire designed for each client.
We work on a personalised basis, adapting to each client and sector. Analysing the service of a hotel chain is not the same as analysing the service of a beauty clinic or a luxury car dealership.
We identify your customer journey and transfer it to our questionnaire.
03.
Selecting and training the most suitable shoppers.
We have an extensive and professional network of shoppers in Spain. More than 20,000 anonymous and qualified individuals, who are guided by our project managers. We cover a wide range of profiles and can evaluate sectors as diverse as the luxury industry, industrial vehicles, hospitality, etc.
04.
Implement and follow up on the Mystery Shopper strategy
We plan visits and provide real-time follow-up, uploading the results to our customised platform. Our project managers are available to address any queries you may have.
05.
Check the results on our exclusive platform.
Once data collection is complete, you will have access to it on our exclusive platform
06.
Results analysis.
We can provide you with a final report with analysis and interpretation of the results
to facilitate decision-making in your business.
The ultimate goal of Mystery Shopping is to improve the quality of your service by
offering a memorable customer experience.