What is Mystery with Feedback Check?
Mystery with Feedback Check is a standard mystery shopping evaluation that analyses the entire customer journey, but with the added feature that at the end of the visit, the shopper returns and discusses the report directly with the employee being evaluated. This provides constructive and immediate feedback, focusing on areas for improvement.
Why does your business need Mystery with Feedback Check?
In this type of evaluation, our shoppers visit as mystery customers and, at the end, write a draft report. They then identify themselves as evaluators and review the reportwith the employee being evaluated, sometimes in the presence of the manager. The aim is to agree on the evaluation in real time, ensuring that both parties understand the results, both the positives and the negatives.