Health and wellness clinics and medical centres.
Did you know that good patient experience can improve their health threefold? According to FUNDACIÓN IDIS, when patients have a positive experience, their perception of improvement increases.
El Cliente Indiscreto offers a service that evaluates every point of contact in your clinic or medical centre, providing you with valuable information to optimise the experience and improve your patients’ results.
What do we analyse to improve your healthcare service?
Although each case is different and the factors to be analysed vary depending on the type of clinic or medical centre, we take the following points into account.
Boost the growth of your clinic network
- Waiting times when requesting an appointment.
- Telephone confidentiality and handling of conversations.
- Appointment reminders and follow-ups.
- Service and advice regarding the first visit.
- Explanations of treatment by medical staff.
- Provision of a quote.
- Post-treatment.
- Compliance with protocols.
- Follow-up of the process.
- Data protection treatment and signature.
- Staff credentials.
- Staff. Uniformity, appearance and hygiene, professionalism, etc.
- Staff. Uniformity, professionalism, etc.
- Adequate waiting room. Order, cleanliness and hygiene.
What are you waiting for?