Car dealerships and repair shops.
Do you have a dealership or repair shop and want to know what your customers really think? El Cliente Indiscreto is what you need.
With our Mystery Shopping service, we evaluate your brand’s compliance with standards and customer satisfaction.We also offer competitive studies and process audits to ensure that you comply with all regulations. We provide you with a comprehensive service to optimise your business and stand out in the market.
Proven experience for over 25 years.
What do we analyse to improve your dealership or repair shop?
Even though every case is unique, whether you are a brand, a dealer group or a sole dealer, we can help you with an excellent mystery shopping project. We focus on the most relevant aspects of sales and after-sales, for cars, motorcycles, industrial vehicles and trucks.
- SALE
- Lead management.
- Vehicle layout.
- Compliance with brand standards.
- Competitor analysis.
- Sales protocol and follow-up.
- Specific sales arguments.
- Sales skills of staff.
- Financing and insurance options.
- Test drives.
- AFTER-SALE
- Appointment management in the repair shop.
- Customer reception by the repair shop manager.
- Service in the repair shop, both to the customer and the vehicle.
- Effective communication by the mechanical staff.
We boost your sales
What are you waiting for?