FAQ Frequently Asked Questions.

A well-implemented mystery shopping project in your company can bring numerous benefits: it ensures the best customer experience, analyzes processes and quality standards, identifies areas for improvement, and fosters continuous process enhancement. It also increases employee engagement, builds brand identity and image, and improves the company’s reputation.

At El Cliente Indiscreto, we adapt to your needs and the specifics of your business to recommend the service that best suits your objectives.

We offer in-person, online, and telephone mystery shopping services; we also offer mystery services for your competition, mystery for product recommendation at the point of sale, and other more specific services such as mystery coaching, mystery feedback checks, and mystery training.

In addition, we also carry out Process Audits and Customer Experience projects.

Any company in the market is likely to need and conduct Mystery Shopping studies to obtain real, objective and very valuable information about its customer service processes, sales protocols and a comprehensive analysis of its customers’ journey.

To launch a Mystery Shopping project, we will only need a couple of weeks; clearly define your objectives, adapt and personalize the questionnaire, recruit the shoppers most similar to your regular customer, give precise project instructions, and carry out the field visits.

After conducting the evaluations, our shoppers upload all the collected information to our intranet and it is verified almost in real time by our quality department, undergoing our three internal quality controls so that the results are available on our intranet and accessible to the customer within a few days.

The Discerning Customer offers unlimited access to the results of Mystery Shopping studies conducted with us, even if you are not a customer at the time. You can log in with your username and password and analyze all the evaluated aspects for life.

Each mystery shopping project is unique and personalized, so we can’t provide exact pricing without meeting you. The price depends on several factors, such as the project’s complexity, the number of locations to be evaluated, the number and profile of shoppers, the project’s duration, and the type of visit, among others.

It’s very simple! Set the goals you want to achieve with this action and get in touch with us so we can guide you and help you with the project best suited to your needs.